Frequently Asked Questions

 

What is a Fat Quarter?

 

A fat quarter is a quarter piece of a yard or metre cut fat not skinny! So you receive more of a square piece of fabric not a skinny rectangle piece. So as a guide a yard fat quarter measures as follows:

 

(FQ) measures = 46cms x 55cm approx
2 x FQ equals a half yard = 46cm x 110cms approx
4 x FQ equals a yard = 92cms x 110cms approx

 

Generally I only sell by the fat quarter in my Facebook fabric sales. On my website I sell by the half yard or metre unless by special request. We will always leave fabric uncut where possible when multiple quantities are purchased!!

 

Do you offer pick up?

 

Yes we do! We work from home though and we don't have the ability to let you browse our range unfortunately. But I am hoping to attend more markets now! Check out this page on facebook which is dedicated to letting my local fans know when I am out and about attending markets and events Fabric Jungle Brisbane Warehouse Facebook page. 

 

What do I need to know about the Wednesday Night Facebook Fabric Sales?

 

Please read the Facebook Sales page before being involved in our Wednesday Night Facebook Sale. It should tell you everything you need to know.

 

Do you offer Laybuy?

 

No we don't! Sorry but as we are a small business with limited stock we are unable to offer laybuy sorry.

 

Do you ship overseas?

 

Yes I am more than happy to ship overseas! When you log in & check out your order your postage will be calculated. Have a look on my postage information page to find more information.

 

What payment methods do you accept?

 

Bank Deposit, PayPal & Credit Card or Debit Card. Or cash if you are local.

 

How to pay with credit card or debit card: You don't need to have a PayPal account!!

Choose PayPal as your payment method and once you have been brought to PayPal screen choose "Pay with Credit or Debit Card" & proceed to enter your credit or debit card details securely.

 

I Forgot my Password, how to I reset?

 

A few customers seem to be having issues when they have forgotten their password so I thought it neccassary to make this section. OK so you have forgotten your password;

 

1) head to the login screen & click "Forgot your password?" button under the "Already Registered?" heading.

2)You will then be brought to a window where you need to type your email address in. This is the address that you have previously registered with not a new address.

3) After pressing "Retrieve Password" an email will be automatically sent to the email address you have typed in with a link back to my website. Click this link. (please make sure you typed your email address in correctly if you do not automatically receive the email or check your junk mail folder) .

4) You will then be taken back to my website where you should see this message: "Your password has been successfully reset and a confirmation has been sent to your e-mail address: ........"

5) Go back to your email as provided above & you should have a second email from my website which will have a temporary password for your account.

6) Go back to my website & login under the "Already Registered?" heading using the email you provided above & the temporary password. You should be able to login easily, if you can't please check you have typed your email in correctly & then check you have typed your password in correctly (copy & paste is best to make sure everything is exactly the same but be careful not to copy spaces).

7) Then once you are logged in click on "My Personal Information" and change your password to something you will remember. Your current password will be the one you just received to your email.

8) Done!!!

 

If you are having trouble please check;

*you are typing your email address correctly

*your junk email folder if you can't find the emails from my website as they are sent immediately

*You have copied the temporary password exactly

 

If you are still having trouble please contact me & I will see what I can do to help. Otherwise just open a new account with a DIFFERENT password to the one you have used above as my website will not accept two accounts under the one password.

 

I hope this helps!!!

 

Do you offer wholesale?

 

I am not a wholesaler but I am able to offer wholesale rates if you buy large quantites of the same fabrics. Please refer to my wholesale page here.