These are the terms and conditions that govern the use of fabricjungle.com.au. Please read them carefully. If you should need any further clarification regarding these terms and conditions please contact The Fabric Jungle. By accessing and using this website and shopping at fabricjungle.com.au you agree to be bound by these terms & conditions. The Fabric Jungle reserves the right to change these terms and conditions at any time and may not inform you of these changes.
Information and Accuracy
The Fabric Jungle provides all information on this website to the best of our knowledge but does not make any representation or warranty as to the accuracy or completeness of that information. The Fabric Jungle chooses images that best display our products and colours but cannot guarantee the colour accuracy of the images. This is due to many factors beyond our control. We will not be held liable for colour variances on purchased fabrics. Feel free to request a sample of fabric to be sent to you at your expense if you would like to be completely certain of the colour or quality of the fabric or product before purchasing.
Placing an Order
By placing an order through fabricjungle.com.au you are entering into an agreement with The Fabric Jungle to purchase goods and/or services from The Fabric Jungle. Orders will not be dispatched until payment has been received in full through an approved method by The Fabric Jungle. After payment has been received we endeavour to send orders within 3 business days but this is not guaranteed. The Fabric Jungle will not be held liable for missing packages if you have not provided accurate and correct information with regards to your delivery details. If payment for an order has not been received within 7 days of placing an order The Fabric Jungle reserves the right to cancel that order and return stock to the shop front for sale.
The Fabric Jungle offers various postage options; please refer to the “Delivery” page for more information. The Fabric Jungle will not be held liable for lost packages particularly if you have not chosen an optional method of postage which includes some form of insurance. In the event that a package does go missing we will initiate the appropriate action with Australia Post or Courier Company in order to instigate an investigation and ideally recover the package but cannot be held liable for anything further. If insurance was included in your chosen method of shipping you will receive a refund as per the terms & conditions of that chosen method once the claim has been paid to The Fabric Jungle. Please refer to the links on the “Delivery” page for the terms and conditions of your chosen method of postage. These terms and conditions have nothing to do with The Fabric Jungle and as such The Fabric Jungle cannot be held liable for anything that they promise or state within them.
Cancelling an Order
Orders can be cancelled by the customer at any time before the stock has been cut from the bolt. Once the stock has been cut and/or sent it cannot be cancelled.
Fabric Jungle reserves the right to cancel any orders at our discretion.
Returns & Exchanges
The Fabric Jungle will not offer exchanges or refunds for change of mind purchases so please shop carefully.
The fabric Jungle will offer a refund or exchange if there is a fault with the item that went undetected at packing. Please be aware though that we carefully check all items before shipping to ensure they are in an acceptable condition. The item must be unused and in original condition and contact must be made within 2 days of the item being received in order to be eligible for a refund or exchange. The faulty item must be received by The Fabric Jungle within 7 days of the initial contact and the fault must be detected by The Fabric Jungle also in order to be eligible for a refund or exchange. Postage will be paid by the customer and refunded by The Fabric Jungle should it be agreed that the item was faulty. It is not guaranteed that an exact replacement can be offered in this event.
Fabric Jungle will not be held liable for any loss or damage resulting from late delivery, returns or exchanges or cancelation of your order by The Fabric Jungle or yourself.
All information provided to The Fabric Jungle will be treated with the strictest of confidentiality and will not be supplied to a 3rd party unless required by law.